F.A.Q.

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What is Ultimate Air Shuttle?

Ultimate Air Shuttle offers public charter service. Public charters are flights offering members of the public a charter experience including free parking, quick, easy boarding and VIP flight service with many amenities. Additional benefits include no baggage fees, no cancellation penalty for changes made at least 24-hours in advance, and late check-in up to 15 minutes before time of departure, all courtesy of Ultimate Air Shuttle.

I have heard Ultimate Air caters to corporations. Can anyone buy a ticket on the airline?

Both business and leisure passengers have the opportunity to experience
the Ultimate Air Shuttle by purchasing a ticket at www.ultimateairshuttle.com, or by calling 800-437-3931, with 24-hour phone support.

What are the advantages of flying Ultimate Air?

Passengers park for free, board quickly without going through a TSA security check point and take a comfortable, direct flight via charter service. Additional benefits include free snacks and drinks on flight, free concierge service, no baggage fees, no cancellation penalty for changes made at least 24-hours in advance, and late check-in up to 15 minutes before time of departure, all courtesy of Ultimate Air Shuttle.

Will I have to go through the TSA security checkpoint when using Ultimate Air Shuttle?

No. Once you purchase your ticket online at
www.ultimateairshuttle.com
, follow the signs upon arrival to LUK, park and then go to the Ultimate Air Shuttle Facility. You will be required to present a government-issued I.D.

What are public charters?

Public Charters are a way of providing air transportation services that are subject to Department of Transportation regulations. These regulations, published in Title 14 CFR Part 380, provide enhanced consumer protection by specifying minimum contract terms and imposing requirements for handling of passenger funds.

The air carrier that performs Ultimate Air Shuttle flights is Ultimate JetCharters, LLC. As the direct air carrier, Ultimate JetCharters, LLC. is responsible for all aspects of the flight services.

The Department of Transportation advises passengers that:

“Charter flights can provide excellent value, and they often operate nonstop in markets where scheduled flights would be less direct. In addition, many charters don’t have all of the restrictions of scheduled service discount fares, e.g., advance-purchase, stay over a Saturday night, stay no more than 30 days, etc. Finally, most charter fares are not ‘capacity-controlled’ like scheduled-service discount fares; every seat on the airplane is usually available at the advertised fare.”

[airconsumer.ost.dot.gov/publications/charters.htm]

Unlike many public charters, Ultimate Air Shuttle provides a level of service that exceeds the minimum DOT regulatory requirements. On Ultimate Air Shuttle public charters:

  • No parking fees
  • No baggage fees
  • No cancellation penalty for changes made at least 24 hours in advance
  • Late check-in up to 15 minutes before time of departure

Public Charter regulations can be viewed by clicking here.

Who is Atlantic Aviation and Wilson Air Center?

They are the companies that operate the building and assist our crews with many aspects of preparation and logistics at each of the airports.

How long is the flight?

New York 1 1/2 hours

Chicago 1 hour

Charlotte 1 hour 15 minutes

Cleveland 42 minutes

Where are you located?

Please click on any address on the Flight Information Page for exact driving directions and locations.

Do we have seat waiting lists?

At this time we are not able to offer a waiting list on any of the Ultimate Air Shuttles.

Can we fly out and back on different days?

We fly to New York and Chicago on Monday, Tuesday, Thursday and Friday. We fly to Charlotte on Monday, Tuesday, Wednesday and Thursday. You can depart and return anytime you like according to our departures on our Flight Information page of the website.

How can I get into the city?

See the Ground Transportation page for both pre-arranged transportation as well as information of public and private car service.

Where do we land?

Please click on any address on the Flight Information Page for exact driving directions and locations.

Why Morristown?

JFK, LaGuardia, and Newark, are located in a busy airspace region, going in to Morristown we avoid the delays that congestion has created. Therefore we can take off and land on our time and not have to wait as long for clearance to either landing or taking off.

Why Midway?

Strategically placed so that taxis and the train are easy to obtain and we avoid the delays that can occur in and out of O’Hare

How far are we from the city?

New York – Approx. 45 minutes to Penn Station

Chicago – Approx. 25 minutes to downtown Chicago

Charlotte – Approx. 15 minutes to downtown Charlotte

Cleveland – Approx. 5 minutes to downtown Cleveland

Where is the train station at Atlantic Aviation in comparison to Midway Airport?

Less than a 4 minute drive by our complimentary shuttle van.

Is the aircraft handicap accessible?

Yes. Call for information and particular needs. Click for information on regulations.

What limitations are there for luggage?

We recommend no more than two suitcases per traveler. Each suitcase should weigh no more than 46 lbs.

Can we have carry-on?

One carry-on for overhead storage and one small carry on that can be stowed under the seat in front of you. List of prohibited and permitted items.

Do you serve snacks and drinks?

Morning Departure – Light Breakfast and Complimentary Drinks
Evening Departure – Individual Fruit, Cheese, and Meat tray and Complimentary Drinks

What is your reliability rating?

What is your policy in regards to flying with children?

If a child is under the age of 2 years, they can fly as a lap child for free. If they want an additional seat for the child, or the child to be locked in a car seat, they must pay full price.

If a child is 2 years or older, they must be in their own seat and pay full price.

Unaccompanied minors – It is Ultimate Jetcharters/Shuttle policy that any minor under the age of 12 must travel with an adult. Children 12 – 17 years of age flying alone must have a form from our office filled out.

What is the cancellation and change policy?

Click here for the cancellation policy.

Can I bring a pet on board?

We do allow pets to fly as long as they fit comfortably under your seat in a pet carrier. At no point can the pet be outside of the carrier while on the aircraft.

In order to fit under the seat, the carrier must be of the following dimension or smaller: 17 inches wide, 18 inches deep, 10.5 inches in height.

One pet per passenger. Limited to domesticated cats and dogs only.

What is your policy for delays?

Click here to read our policy.

Can I bring a Samsung Galaxy Note7 on board?

No. Ultimate Air Shuttle has been notified by the U.S. Department of Transportation (DOT), with the Federal Aviation and Administration (FAA) and the Pipeline and Hazardous Materials Safety Administration (PHMSA), effective on Saturday, October 15, 2016, at noon ET, that it is issuing an emergency order to ban all Samsung Galaxy Note7 smartphone devices from air transportation in the United States. Individuals who own or possess a Samsung Galaxy Note7 device may not transport the device on their person, in carry-on baggage, or in checked baggage on flights to, from, or within the United States. This prohibition includes all Samsung Galaxy Note7 devices. The phones also cannot be shipped as air cargo.  Learn more about this restriction.